Redefining customer loyalty with AI

Customer loyalty is no longer just about points and discounts—it’s about meeting consumers where they are, at the right moment, with the right value. AI is transforming how businesses understand, predict, and engage with customers, shifting loyalty strategies from transactional to deeply personalized experiences. In this webinar, we’ll explore how AI-driven personalization is reshaping customer engagement, enabling brands to anticipate needs, drive retention, and build long-term relationships. Thoughtworks and minden.ai will share insights on the latest AI-powered loyalty innovations, the challenges of implementing scalable solutions, and how cloud technologies like AWS are enabling real-time personalization at scale.