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Add Intelligence to Your Contact Center with Machine Learning

Differentiate your organization by personalizing every customer service interaction, improving agent satisfaction, and enhancing visibility into important business metrics with a more intelligent contact center. Machine learning technologies are helping to transform the modern contact center from a cost center into a profit center. Organizations are deploying artificial intelligence (AI) and machine learning (ML) services to do things like create intelligent chatbots, intelligent voicebots, smart routing, real-time voice analytics with sentiment analysis, agent assist with next best action, and post-call analytics. By enhancing the overall customer experience through your contact center, you can boost repurchase odds and improve long-term loyalty. AWS offers solutions for customers who want an end-to-end contact center solution, or those who want to build intelligence into their existing contact center.