Building a Day 1 business - A culture of innovation

All new businesses start out with high energy, close customer connection, and rapid decision making. As businesses grow, there can be a tendency to slow down and lose the direct engagement with customers. Learn how Amazon has created systems and processes such as Working Backwards, Two Pizza Teams, and Two Way Doors to help employees maintain a close connection to the customer, make decisions quickly, and feel empowered to experiment at scale.