Getting to know 100 million customers - how global insurer AXA is reimagining customer service through data and analytics

November 9, 2022

Leading global insurer, AXA, uses data and analytics to provide deep customer insights to its frontline teams. By automating repetitive tasks, AXA enables its customer facing staff to offer more personalised, proactive customer support 24/7.

Getting to know 100 million customers - how global insurer AXA is reimagining customer service through data and analytics

Hidden Tile

re:Invent Recap

Johnson Controls’ Sustainable Ops Good for Bottom Line

Leaders Look to Ethics as AI becomes BAU

What it Takes to be Truly Data Driven

From first response to cyber security, telco doubles down on ‘responsible’ business

NISAR technology assists farmers worldwide in reducing carbon output

Intel senior fellow explains how AI and ML will personalise medicine, and what this means for business

How exploration in space is fueling technology innovation on Earth

Siemens ‘glocal’ supply chain strategy with Barbara Humpton, President and CEO

Digital twin and additive manufacturing technology with Siemens’ President and CEO

Predictive data for safety and efficiency with Kenny Chang, EVP and CMO

Prioritising employee and customer satisfaction with Kenny Chang, EVP and CMO

Post-transformation, Adobe gets ongoing value from partnering with AWS. Discover how finding the right partners can propel business growth

CO2 emissions down by 80%, units produced up by 30%. How L’Oréal transformed a 112-year-old company into a modern leader in sustainability

ViacomCBS’s rapid adaptation to industry changes enabled faster, and more cost effective innovation that transformed its media operations

What does it take to win gold? Swimming Australia leveraged data science to win a record number of medals in Tokyo

10,000 Pizzas in 70 Seconds - Pizza Hut's digital transformation supports record levels of customer demand